| Your RazorCommerce online shopping cart comes with many powerful features that will help you save time and improve sales. The following are some of the more commonly asked questions that we receive, along with the answers to those questions. If you have a question that is not listed here, please contact us and we will answer your question as quickly as possible. |
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| What does RazorCommerce offer? |
| RazorCommerce services include everything you need to set up your online store and sell online. The heart of RazorCommerce is our feature rich, search engine friendly, electronic shopping cart software. The easy to use, yet powerful, tools built into RazorCommerce will help you sell more as you save time doing so. RazorCommerce is a complete ecommerce solution that includes ultra-reliable web hosting and friendly, 24/7 technical support when you need it. |
| RazorCommerce also offers services to improve your web site in both gaining visitor traffic and improving conversion rates (sales). The RazorCommerce family of services includes ecommerce web design, logo creation, search engine optimization services, pay per click management, merchant accounts, domain registration, and much, much more! Contact us at sales@razorcommerce.com if you need these add-on services. |
| What are the fees for RazorCommerce? |
| RazorCommerce offers several pricing options starting at just $22.95 per month. RazorCommerce does not charge a percent of your revenue like other ecommerce solutions. And unlike other ecommerce systems and shopping carts that tack on additional charges and all but nickel-and-dime their customers to ruin, your RazorCommerce solution contains everything that you need to set up and run your online electronic store. At the $22.95/month pricing option level, we offer you a whooping 5 Gig of disk storage space, 200 Gig of monthly bandwidth traffic, unlimited email accounts, unlimited POP accounts, etc! This is truly one of the very best deals in the electronic shopping cart market today! |
| Do you offer any kind of guarantee? |
| RazorCommerce offers an unconditional 30 day money back guarantee. If you're unsatisfied with our shopping cart system for any reason, cancel within 30 days and get full refund. |
| Do you charge any setup fee? |
| No, we do not charge any setup fee to setup your shopping cart hosting account. However, if you want us to customize your store and perform all the initial product setup, picture upload, etc., contact us at sales@razorcommerce.com so we can discuss how we can assist you. Nevertheless, you can do all these yourself using our advanced administration backend. |
| How does RazorCommerce compare to Yahoo! Merchant Solutions? |
| RazorCommerce has many competitive advantages over Yahoo! Merchant Solutions. |
| 1) Price: |
| Unlike Yahoo! Merchant Solutions, RazorCommerce does not charge a percent of your revenues. This means that you keep more of your profits rather than giving them to someone else. |
| 2) Support: |
| The RazorCommerce technical support team is one of the best! We offer true 24/7 technical support that is not only knowledgeable, but who are also courteous and friendly. |
| 3) Design Flexibility: |
| Our RazorCommerce shopping cart system is incredibly flexible. You can design your online store virtually any way you wish. With Yahoo! Merchant Solutions you are limited to the templates they provide unless you try to use their unsupported, proprietary RTML programming language, which may or may not work for your store. |
| How does RazorCommerce compare to MonsterCommerce, Volusion, and other ecommerce shopping cart providers in the market? |
| Our shopping cart and ecommerce hosting solution speaks for itself in terms of price, quality, features, performance, reliability, flexibility, security, scalability, and high availability. Other providers such as MonsterCommerce, Volusion etc. charge you a high monthly fee with limitation on the number of products you can sell, small storage space (for your files, product pictures, etc), small bandwidth, etc. RazorCommerce has no such restriction on the number of products you sell. For instance MonsterCommerce gives you 200Mb storage space whereas RazorCommerce gives you 5000Mb! Volusion gives charges you a minimum of $29/month and gives you 50Mb storage space with 20 products limitation whereas RazorCommerce for $22.95/month gives you 5000Mb storage space with 30 products capability! |
| Can I build my new RazorCommerce online shopping cart site while the site at my other host stays live and active? |
| A resounding, yes! When you sign up for RazorCommerce you get your own temporary access web address which you can work on while you keep your current domain live at your existing host. Only when your RazorCommerce storefront is ready to go live will you change your DNS settings to point your domain to us. This means no down time for you! |
| Can I use my own domain name with RazorCommerce? |
| Absolutely! With RazorCommerce you can point your domain directly to our servers. You do not need to use a sub-domain of RazorCommerce or any other temporary domain name placeholder. |
| How will potential shoppers find my site? |
| It is often thought simply having a web site is all that one needs to bring in customers and make sales. This is not true. As with all business ventures, marketing is key to your success. You must make plans to market your web site and conduct that work in a logical and organized manner! RazorCommerce helps you with this by providing you with a search-engine-friendly shopping cart. When Internet spiders visit your web site they will be able to crawl and index your site for the major search engines. |
| In addition, RazorCommerce also offers you credit towards Google AdWords to begin your pay-per-click marketing efforts. |
| RazorCommerce has additional search engine marketing services that can greatly increase your online revenues. To see more information on what RazorCommerce can do to help enhance your marketing efforts and campaigns visit our SEO Overview. |
| Why is RazorCommerce search engine friendly? |
| RazorCommerce works hard to ensure the shopping cart software you are using is search engine friendly to give you the best chance of being listed high in search engine rankings. There is a myth that the search engines cannot index dynamic pages. This is simply not true. What matters is how the page is created. |
| The RazorCommerce team stays abreast of current SEO policies and we make every effort to assist our customers in attaining high rankings. There are many features and tools built right into RazorCommerce that help your site attain top listings! |
| How am I notified of a new order? |
| When an order is placed on your site you will receive an email with the details of the order, including the shipping and billing information, and the products that were ordered. Your customer will also receive an email with the same information notifying them of the order. You can then log into your shopping cart's administrative backend to review the order in details and proceed with processing. |
| How do I get paid for orders? |
| When someone checks out of your RazorCommerce electronic store using your online payment gateway, the money is transferred to your merchant account. Then, depending on your merchant account, you will receive the funds anywhere from 1 business day to the first payment cycle the following month. Most merchant accounts take only 1 to 3 days to transfer funds from the merchant account to your bank account. |
| I don't have a merchant account; will RazorCommerce setup one up for me? |
| Absolutely! We've partnered with an industry leading payment gateway and merchant account provider. We can assist you in this regard. Simply click on the "Merchant Account" link at the top navigation pane of our website to get more information. |
| I already have a merchant account and payment gateway, is it supported? |
| At the moment we only support the Authorize.Net, BluePay, 2Checkout and Paypal payment gateways. |
| Can I take credit cards without having a merchant account with Internet payment gateway? |
| Yes, you can! RazorCommerce offers a solution called custom payment. With custom payment you can set up to take credit cards manually. Then all you need to do is log into your RazorCommerce storefront and capture that credit card information and punch it into your desktop credit card terminal. |
| After someone checks out on my store, how do I get that money? |
| This usually depends on the credit card type used in purchasing the item. For Visa/Mastercard transactions, settlement usually occurs the same day and you get your month in your bank account within 24 hours. Whereas for American Express and Discover transactions, settlement usually occurs within 48 hours and you get the money in your account in 5 to 7 business days. |
| How can customers view the status of their order or track their orders? |
| RazorCommerce allows customers to enter a username and password at checkout. This secure feature then allows customers to return to the site and log in with their username and password to view the status of their order. |
| There are numerous default order statuses (such as New Order, In Progress, and Completed) and you can create your own custom order statuses as well. When the customer logs into his account, he will see the order status next to his order. |
| You can also add additional information in the Notes field in the order. This is handy if you need to convey more information to the customer. |
| Finally there is a special field for a tracking number. You can use this field to enter in the tracking number information so your customer can track their order. |
| What will happen to my search engine listings if I switch to RazorCommerce? |
| Typically rankings will fluctuate when switching providers while the search engines are re-indexing the pages. With good link popularity the site will be crawled very soon after the switch and the spiders will begin to index the new pages. After fluctuations the listings will typically level back to where they were or, in some cases, increase over the long haul due to the search engine friendliness of the RazorCommerce shopping cart and ecommerce solution. |
| How does RazorCommerce calculate shipping? |
| You can calculate shipping rates using any combination of the below categories: |
| 1) Real Time Shipping Rates: |
| Calculate shipping by weight and location and have live shipping rates post to your customers directly from the carriers you choose; UPS®, or USPS® |
| 2) Custom Shipping Table by Weight: |
| Rather than using the actual rates from the carriers, you can use your own defined shipping rates, which are determined by the overall weight of the items in the shopping cart. |
| 3) Custom Shipping Table by Price: |
| You can use your own defined shipping rates, which are determined by the overall price of the items in the shopping cart. |
| One popular configuration is to use Real Time Shipping Rates in conjunction with Custom Shipping Table by Price. Many merchants will offer real time rates from their carrier of choice for ground and air shipments, but also will run a special for free shipping over a certain order total. They will use the Real Time Shipping Rates and also create a custom table for Free Shipping by price where the prices for which the shipping rate of $0.00 is defined only over the dollar amount. (For example: all orders over $200 receive free shipping). |
| How much design flexibility does RazorCommerce offer? |
| RazorCommerce offers several unique templates to choose from. RazorCommerce offers amazing design flexibility that will fit any need or design idea. |
| Can my account with RazorCommerce be set up to sell soft goods (electronic goods)? |
| Yes. RazorCommerce includes a feature called e-products that allows you to sell things such as PDF's, audio files, software applications, and much more. When a customer successfully checks out they will be sent a login and password automatically to log in and retrieve the file they purchased. The entire process is very smooth and efficient. |
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